At Relixo™, we believe meaningful improvement takes time.

Unlike products that promise overnight results, Relixo™ was developed to support long-term comfort, posture improvement, mobility, and daily wellness through consistent use. That's why every purchase is backed by our industry-leading 365-Day Money Back Guarantee, giving you an entire year to experience Relixo™ with confidence.

1. Our 365-Day Promise

We want every customer to feel completely confident when choosing Relixo™.

If you are not satisfied with your experience, you may request a return and refund within 365 days of the delivery date, subject to the terms outlined in this policy.

All returns require prior authorization from Relixo™ before being sent back.

Unauthorized returns may not be accepted or processed.

2. Recommended Usage Period

Relixo™ is designed to support gradual improvement through consistent use.

For best results, we recommend using your device regularly for at least 60 consecutive days, as many customers report the most noticeable improvements after establishing a consistent routine.

If you experience any concerns, discomfort, or product-related issues, please contact our Customer Care Team immediately so we can assist you.

3. Return Eligibility

To qualify for a refund under our 365-Day Money Back Guarantee:

• A Return Merchandise Authorization (RMA) must be issued by Relixo™.
• The product must be returned to an authorized Relixo™ return facility.
• The item must include all original components and accessories whenever reasonably possible.
• The product must not show evidence of intentional damage, misuse, modification, or abuse.
• Proof of purchase may be required.

Relixo™ reserves the right to inspect all returned products before approving a refund.

4. Return Shipping & Administrative Fees

4.1 Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item arrived defective.
• The incorrect item was received.

For approved warranty claims, Relixo™ will provide a replacement at no additional cost.

4.2 Administrative Processing Fee

To help cover inspection, handling, refurbishment, and processing costs associated with long-term trial returns, approved refunds may be subject to a 20% administrative processing fee.

This amount will be deducted from the final refund.

4.3 International Orders

For international returns, customers are responsible for:

• Return shipping expenses
• Customs duties
• Import taxes
• Brokerage fees

Any fees incurred during the return process may be deducted from the final refund amount where applicable.

5. Refund Processing

Once your returned item has been received and inspected:

• Refunds are typically approved within 5–7 business days.
• Credit card refunds may require an additional 7–10 business days depending on your financial institution.
• Refunds can only be issued to the original payment method used for purchase.

Please note that PayPal's buyer protection policies may limit refund processing beyond their supported transaction window.

6. Damaged, Defective, or Incorrect Orders

We stand behind the quality of every Relixo™ product.

If your order arrives damaged, defective, or incomplete:

• Contact us within 14 days of delivery.
• Provide photographs showing the issue.
• Our support team will review your case and arrange a replacement when appropriate.

Our goal is to resolve all product issues quickly and fairly.

7. Order Cancellations

Before Processing

Orders may be canceled within 4 hours of purchase without penalty.

To request cancellation, please contact our support team as soon as possible.

After Processing or Shipment

Once an order has entered fulfillment or a tracking number has been assigned, cancellation may no longer be possible.

Customers may still utilize the return process after delivery if eligible.

8. Non-Refundable Items

The following items are not eligible for refund:

• Digital products
• Gift cards
• Extended warranty plans
• Replacement parts
• Individual accessories purchased separately
• Products damaged through misuse, neglect, modification, or abuse

9. Chargeback Policy

At Relixo™, we are committed to resolving customer concerns directly and professionally.

Before initiating a chargeback, we strongly encourage customers to contact our support team so we can provide assistance.

Initiating a chargeback before contacting Relixo™ may delay or affect eligibility for refunds, replacements, warranty services, or future purchases.

10. European Union Customers

For customers located within the European Union:

You may exercise your statutory right of withdrawal within 14 days of receiving your order, subject to applicable consumer protection laws.

Returned products must:

• Be in resalable condition.
• Include original packaging when possible.
• Be accompanied by proof of purchase.

Shipping fees, customs duties, and import taxes may not be refundable.

11. Fair Use & Abuse Prevention

To protect all customers and maintain the integrity of our guarantee, Relixo™ reserves the right to deny refund requests involving:

• Fraudulent claims
• Excessive return activity
• Abuse of promotional offers
• Intentional product damage
• Returned items missing major components

Each case is reviewed individually and fairly.

12. Our Commitment To You

Our mission goes beyond selling products.

Relixo™ was created to help people move more comfortably, improve daily wellness habits, and enjoy a better quality of life.

We stand behind every purchase with dedicated customer support, free shipping, and our industry-leading 365-Day Money Back Guarantee.

Your satisfaction remains our highest priority.

Contact Relixo™

For refund requests, warranty assistance, or product support, please contact us:

📧 Email: support@relixo.co

📞 +1 (669) 288-1286

🏢 1001 South Main Street Ste 600, Kalispell, MT 59901

🌐 Website: www.relixo.co

Customer Support: 24 Hours a Day, 7 Days a Week