Shipping policy
At Relixo™, we believe your journey to better comfort and wellness should begin the moment you place your order.
Our mission is to provide fast, reliable, and transparent shipping so you can enjoy your Relixo™ products with confidence. Every order is carefully inspected and prepared by our fulfillment team to ensure it meets our quality standards before leaving our warehouse.
Worldwide Shipping
Relixo™ proudly ships to customers across the United States, Canada, Australia, Europe, and many other international destinations.
To ensure the fastest delivery possible, orders may be fulfilled from one of our trusted fulfillment centers located in North America, Europe, or Asia depending on product availability and destination.
All products undergo quality inspection prior to shipment.
Order Processing
Processing Time: 1–3 Business Days
Orders are typically processed within 24–72 business hours after payment confirmation.
Please note that processing times may be slightly extended during:
- Major holidays
- Promotional events
- Peak shopping seasons
- Unexpected inventory demand
Orders are not processed on weekends or public holidays.
Shipping & Delivery Estimates
Estimated Delivery Time: 4–9 Business Days
Delivery times vary based on destination and carrier performance.
Estimated delivery windows do not include:
- Weekends
- Public holidays
- Customs processing delays
- Weather-related disruptions
- Carrier service interruptions
While most deliveries arrive within the estimated timeframe, Relixo™ cannot guarantee exact delivery dates.
Shipping Carriers
We work with trusted global shipping partners, including:
- UPS
- FedEx
- DHL
- USPS
- Local postal services and regional carriers
Carrier selection is determined automatically based on your location and the fastest available delivery method.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Please allow 2–5 business days for tracking updates to appear in the carrier's system.
If you cannot find your tracking email, please check your spam or junk folder.
Customs, Duties & Taxes
Most U.S. orders are delivered without additional customs charges.
For international orders, customs duties, taxes, VAT, or import fees may occasionally apply depending on local regulations.
These fees are determined by your country's customs authority and remain the responsibility of the customer.
By placing an order, you authorize Relixo™ and its logistics partners to facilitate customs clearance on your behalf when required.
Multiple Shipments
To speed up delivery and optimize fulfillment efficiency, your order may occasionally be shipped in separate packages.
If this occurs, you will receive tracking information for each shipment.
There is no additional cost to you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an address error, please contact us within 4 hours of placing your order.
After an order has entered fulfillment, address changes may no longer be possible.
If a package is returned due to:
- Incorrect address information
- Incomplete address information
- Failure to collect the package
The customer may be responsible for any applicable reshipping fees.
Refunds issued for returned packages may exclude original shipping and return shipping costs.
Lost, Delayed, or Missing Packages
While Relixo™ works closely with our shipping partners to ensure successful delivery, we are not responsible for delays caused by:
- Customs inspections
- Carrier operational issues
- Severe weather events
- Incorrect customer-provided information
If your package appears lost or significantly delayed, please contact our support team and we will gladly assist in locating your shipment.
Tracking Shows "No Information Available"
Tracking systems may require several business days to update after a package has been shipped.
If:
- More than 5 business days have passed since shipment, and
- No tracking updates are available
Please contact our support team for assistance.
Order Cancellation
You may cancel your order free of charge within 4 hours of purchase.
To request a cancellation, please contact our support team immediately with the subject line:
"Order Cancellation Request"
Once an order has entered processing or shipment, cancellation may no longer be possible.
Returns
Returns and exchanges are governed by our Refund Policy.
For complete details, please visit:
Contact Us
If you have any questions regarding shipping, delivery, or tracking, our customer support team is here to help.
Relixo™
📧 support@relixo.co
📞 +1 (669) 288-1286
🏢 1001 South Main Street Ste 600, Kalispell, MT 59901
Support Hours: Monday–Sunday, 24/7
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